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Behaviour & Patient Rights

Privacy Policy

Click here to download our privacy policy.


Please note that we operate a zero tolerance policy on rude and aggressive behaviour. Such behaviour will result in you being removed from the practice list.

Rights and Responsibilities of Patients

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your help and treatment so that those treating you can give you the best possible advice and care.

The information is only available to those involved in your care and you should never be asked for personal medical details by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please put your request in writing to our practice administrator.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. As stated elsewhere, we operate a zero tolerance policy and abusive or violent patients will be evicted from the premises and if necessary removed from the practice list.

NHS England is currently involved in developing a modern information system, to help improve health services.

To discover how information about you helps us to provide better care you can download the leaflet or visit the website for more details.

Compliments, Comments or Complaints

Please address all compliments, comments and complaints in writing to our practice manager. We will endeavour to answer any written complaints within 14 days.